Winner Inn's COVID-19 Procedures
At Winner Inn, we are proud of our industry leading cleanliness standards that our guests rave about. Our hotel’s health and sanitation measures are designed to address a broad spectrum of bacteria and viruses, including COVID-19. We adopted Ministry of Health and Sports’ (MOHS) Hospital Infection Control Guideline, which focuses on rigorous cleaning practices and protocols to meet new health and safety challenges presented by COVID-19. We are closely monitoring government policy changes, guidelines, government mandates, and public health advancements and will continue to make changes as necessary or appropriate to our protocols and procedures. Below are some of the additional steps that we are taking to ensure the safety of our guests, our associates, and our community.
EMPLOYEE AND GUEST HEALTH
Physical Distancing: Guests are advised to practice physical distancing by standing at least 6 feet away from others. Restaurant tables and other physical layouts are arranged to ensure appropriate distancing. Employees are reminded to practice physical distancing by standing at least 6 feet away from guests and other employees whenever possible. The hotel will comply with, or exceed, government mandated occupancy limits.
Hand Sanitizer: Hand sanitizer dispensers are placed at key guest and employee areas such as hotel lobby, restaurant, meeting rooms, elevator landings, garden, gym, restrooms, and throughout the back of the house for employees.
Informational Signage: Throughout the hotel, we placed health and hygiene reminders about social distancing, hand hygiene, and sick persons’ disclaimer.
Employee & Guest Health Concerns: Employees are instructed to stay home if they do not feel well and are instructed to contact the manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify the Reception.
EMPLOYEE'S RESPONSIBILITIES
Hand Washing: All Winner Inn employees are instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities including, but not limited to: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving a guest room, going on break and before or after starting a shift.
COVID-19 Training: All employees received training on COVID-19 safety and sanitation protocols. We give more comprehensive training for our teams with frequent guest contact including Housekeeping, Food & Beverage, Public Area, and Front Office.
CLEANING PRODUCTS AND PROTOCOLS
Public Spaces and Communal Areas: The frequency of cleaning and sanitizing is increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in surfaces, elevator buttons, door handles, public restrooms, room keys and locks, stair handrails, gym equipment, dining surfaces and seating areas.
Guest Rooms: Industry leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, air conditioner remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, light switches, luggage racks and flooring.
Laundry: All bed linen and laundry are washed at a high temperature and in accordance with MOHS guidelines. Dirty linen is bagged in the guest room to eliminate excess contact while being transported to the laundry.
Shared Equipment: Shared tools and equipment are sanitized before, during and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers and other communication devices, payment terminals, engineering tools, cleaning equipment, keycards and all other direct contact items used throughout the hotel.
Air Filter and HVAC Cleaning: The frequency of air filter replacement and HVAC system cleaning is increased.
Cleaning and Disinfectant Products: We use a variety of MOHS-registered disinfectant products that will kill 100% of bacteria and viruses on hard, non-porous surfaces and will also sanitize soft, porous surfaces. We follow MOHS’s Hospital Infection Control Guideline to kill COVID-19, other harmful viruses, bacteria and fungi. Our employees are trained in the proper full-strength application of these products in accordance to the product labels.
Minimized contact with guests while cleaning hotel rooms: Employees are not permitted to enter occupied guest rooms for stay-over room cleanings. If guests are present these services will not be performed. Guest room attendants will offer to return at an alternate time for occupied rooms. Amenity replenishment will always be available upon request.